1. Overview
Herspace Gym (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, mobile application, services and facilities (collectively, the “Services”).
By using our Services, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal data:
- Device and usage information – IP address, device type, app/website usage, pages visited and related analytics data.
- Account information – name, email address, phone number, password and profile details when you create an account.
- Membership information – membership type, membership status, home club, join date and related records.
- Bookings and attendance – class bookings, personal training sessions, check-in records and workout history.
- Payment information – billing details, payment method and transaction records (processed securely through our payment providers).
- Profile photos – profile images you upload to your account.
- Gym access data -where applicable, we may collect and use your photo for gym access and attendance purposes (e.g. facial recognition), with your consent.
- Communications – inquiries, feedback and messages you send to us.
3. How We Use Your Data
We use your personal data to:
- Ensure safety, security and compliance with legal obligations.
- Provide and manage your membership, bookings and access to our facilities.
- Process payments and maintain transaction records.
- Verify your identity and manage gym access (including facial recognition where applicable).
- Communicate with you about your account, bookings, membership, promotions and updates.
- Improve our Services, facilities and member experience.
4. Sharing & Security
We do not sell your personal data. We may share your information only in the following sifuations:
- With trusted service providers (e.g. payment processors, cloud hosting, email or analytics providers) to operate our Services.
- Within our affiliated gyms and branches for membership, access and operational purposes.
- When required by law, regulation or a valid government request.
- To protect our rights, safety, property or the safety of our members and others.
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.
5. Your Rights
You have certain rights over your personal data, including:
- Access – request a copy of the personal data we hold about you.
- Correction – request to update or correct your information.
- Deletion – request deletion of your personal data, subject to legal and operational requirements (eg. membership and financial records).
- Withdrawal of consent – where we rely on your consent (e.g. for gym access facial recognition or marketing), you may withdraw it at any time.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
6. Cookies
Our website and app may use cookies and similar technologies to:
- Keep the site functioning properly.
- Remember your preferences.
- Understand how you use our Services so we can improve them.
You can choose to disable cookies through your browser settings, but this may affect certain features of our website.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including legal, accounting or reporting requirements. When the data is no longer needed, we will securely delete or anonymise it.
8. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us through our official channels.